Monitoring

 Imagine your burglary alarm system goes off, an operator calls, and then gets distracted by their child demanding attention. Imagine they are dispatching first responders, and they give the wrong address because their dog is barking incessantly... In an emergency, seconds could save a life, and a small mistake could prevent first responders from assisting someone in need. 

 The environment in which operators are monitoring accounts directly impacts the quality and reliability of the service you receive. Recently, new regulations have allowed security companies to provide monitoring from employees’ homes. This exposes customers to multiple security, risks, and quality assurance issues. We will only provide monitoring services from our distraction-free facilities.

 With our fully redundant and technologically advanced monitoring centers, our extensive Monitoring Specialist training program, innovative software, off-the-grid power backups, and data fortification— we’re always here for the emergency that matters most, yours. This is our standard and our promise to you. Anything less is unacceptable when protecting lives and property.